Terms & Conditions

The terms that govern concierge and lifestyle services arranged by Tide to Island Time.

Last updated: 31 October 2026

01About us & these terms

Tide to Island Time is the concierge & lifestyle service operated by QPA Group Ltd., a limited liability company registered in The Commonwealth of The Bahamas (“we,” “us,” “our”). By requesting or using our services, you agree to these Terms, our Booking & Cancellation Policy, and, where applicable, our Liability Waiver.

02Our role

We are a concierge and coordination service. We arrange, book, and coordinate experiences and services — including boat charters and excursions, golf cart reservations, ground transfers, private chefs and dining, provisioning, babysitting, piano experiences, and property management.

Many of these are delivered by independent third-party vendors and operators. Those vendors are independent contractors — they are not our employees or agents, and we do not own, operate, or control their equipment, staff, or services.

03Bookings & payment

Bookings, deposits, balances, and cancellations are governed by our Booking & Cancellation Policy. In short: a 50% deposit confirms a booking; the balance is due 30 days before arrival; bookings made within 30 days of arrival are paid in full up front. Your total includes a concierge service fee and an Administrative & Handling fee.

04Your responsibilities

• Provide accurate booking and contact information.
• You are responsible for yourself and everyone in your party, including any minors — and for supervising children at any time babysitting is not booked.
• Follow the safety instructions and rules of each vendor or operator.
• Tell us in advance of any relevant medical, dietary, accessibility, or safety needs.
• Behave lawfully and respectfully toward staff, vendors, and property.

05Assumption of risk & waiver

Some activities — including boat charters and water activities, golf cart operation, and other experiences — carry inherent risks. Participation is at your own risk, and a Liability Waiver must be completed before taking part in those activities.

06Liability

To the fullest extent permitted by the laws of The Commonwealth of The Bahamas:

• We are not liable for the acts, omissions, negligence, or default of independent vendors and operators, or for any injury, illness, loss, or damage arising from the services they provide.
• Our total liability to you for any claim arising from our concierge coordination is limited to the concierge service fee and Administrative & Handling fee you paid us for the relevant booking.
• We are not liable for indirect, incidental, or consequential loss.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our own gross negligence, or for fraud.

07Contracting party

All services are provided by, and your contract is with, QPA Group Ltd. — a registered Bahamian limited liability company — and not with Quinell Albury personally.

08Photography & media

We may occasionally photograph experiences for marketing. If you prefer not to be featured, let us know in writing and we will honour that.

09Privacy

We use the information you provide only to arrange and deliver your services and to communicate with you. We do not sell your personal information.

10Force majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including weather, natural events, strikes, utility or transport failures, or government action.

11Governing law

These Terms are governed by the laws of The Commonwealth of The Bahamas, and any dispute is subject to the exclusive jurisdiction of the Bahamian courts.

12Changes & contact

We may update these Terms from time to time; the current version always appears here. Questions? Email info@quinellalbury.com or call / WhatsApp +1 (242) 551-0818.