Tide to Island Time · The Bahamas

Booking & Cancellation Policy

How bookings, deposits, payments, and cancellations work for concierge services arranged by Tide to Island Time.

Last updated: 31 October 2026

These terms apply to all concierge and lifestyle services arranged by QPA Group Ltd., trading as Tide to Island Time (“we,” “us,” “our”). By submitting a booking request or making a payment, you agree to this policy together with our Terms & Conditions and, where applicable, our Liability Waiver.

01How a booking works

Submitting a booking request starts the process — it is not a confirmed booking. We first check availability with the relevant providers. Your booking is confirmed only once we send you a written confirmation and your itinerary.

02Deposits & payment

A 50% deposit is required to confirm a booking.
The balance is due 30 days before your arrival date.
If you book within 30 days of arrival, full payment is due at the time of booking.
Invoices are issued and paid securely through our payment provider (Fygaro). Prices are quoted in US dollars.
Your total includes a concierge service fee and an Administrative & Handling fee, shown on your itinerary.

03The 30-day window

Our cancellation window is 30 days before arrival. Within this window, dates, vendors, and services are committed on your behalf and payments are non-refundable (see below).

04Cancellations by you

More than 30 days before arrival: amounts paid are refundable, less (a) any non-refundable deposits already committed to third-party vendors on your behalf, and (b) the Administrative & Handling fee on services already arranged.
Within 30 days of arrival: payments are non-refundable, as vendors, dates, and services are committed.
No-shows and unused services are non-refundable.

Please note

Some vendors (boat charters and private rentals especially) have their own, stricter cancellation terms. Where those apply, they apply in addition to this policy and we will make them clear at the time of booking.

05Changes & modifications

We’ll always try to accommodate changes to a confirmed itinerary, subject to availability and any vendor charges. Let us know as early as possible.

06Cancellations by us or a vendor

If a service cannot proceed because a vendor cancels (weather, mechanical issue, or availability), we will arrange a suitable alternative or reschedule where possible. If no alternative is available, we will refund the amounts you paid for that specific service, less any costs already committed and not recoverable from the vendor.

07Weather & conditions

Boat trips, excursions, and outdoor activities depend on weather and sea conditions. For everyone’s safety, the operator’s decision to postpone or cancel is final. Where this happens, we will prioritise rescheduling over a refund.

08Third-party services

We act as a coordinator. Many services are delivered by independent vendors and operators who set their own terms, safety rules, and cancellation policies. Those terms may apply to your booking in addition to ours.

09Travel insurance

We strongly recommend comprehensive travel insurance that covers cancellation, interruption, and activities you plan to take part in.

10Questions

Email info@quinellalbury.com or call / WhatsApp +1 (242) 551-0818.

← Back to Tide to Island Time